Cancellation and Security Deposit Policy

Scope

This policy applies to direct bookings made through casacabopinoretreat.com unless a booking summary states a more favourable term. A booking made through Airbnb or another platform is also subject to the cancellation rules shown and accepted on that platform, to the extent required by the platform arrangement and applicable law.

Short cooling off period

A direct booking may be cancelled for a full refund within 48 hours after confirmation if the scheduled check-in is at least 14 full days away when the cancellation is made. This contractual concession is separate from the general EU withdrawal right, which does not normally apply to accommodation booked for specific dates.

Standard cancellation schedule

• 30 or more full days before check-in: 100 percent of amounts paid for the accommodation is refunded.
• 7 to 29 full days before check-in: 50 percent of the accommodation price is refunded.
• Fewer than 7 full days before check-in: the accommodation price is non-refundable.

Cleaning charges and other stay-specific charges that have not been incurred will be refunded when the guest does not stay. A security hold is released in full rather than treated as cancellation revenue. Mandatory consumer rights and any legally required refund remain unaffected.

No shows, early departure and changes

No refund is due for a no-show, unused nights or an early departure caused by the guest, except where mandatory law requires otherwise. A request to change dates is subject to availability and written approval. A material change may require a new booking price, payment schedule and Rental Agreement.

Cancellation by us

If we cannot provide the accommodation because it is unavailable or unsafe, we will offer a suitable solution where reasonably possible or refund the amounts paid for services not provided. We do not exclude liability or remedies that cannot lawfully be excluded.

Security deposit

For direct bookings, a refundable security deposit of EUR 300 is secured two days before check-in as an authorisation hold on the payment method used for the booking, so no money is taken. If there is no documented claim, the hold is released within seven days after check-out. The guest’s bank or payment provider may take additional time to show the released funds. The hold may be used only for documented loss, damage, missing items, exceptional cleaning, unauthorised occupancy or other amounts properly due under the booking terms, subject to applicable law and an opportunity for the guest to respond.

How to cancel

Send the cancellation request through the booking channel or to info@casacabopinoretreat.com and include the booking reference and lead guest name. The cancellation takes effect when received by the correct channel. We will confirm the cancellation and any refund due.